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Connect Your CRM with Jira – Automatically!

More productivity, fewer mistakes with CRM app for Atlassian Jira

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Goldfinger’s CRM app lets you integrate your CRM system with Atlassian Jira to enable more effective collaboration among development, support, and sales teams. When CRM systems like Salesforce, SugarCRM, and Microsoft Dynamics CRM Online are integrated with Atlassian Jira, cases from the various CRM vendors can flow bi-directionally with issues from Atlassian Jira.

Our CRM App Supports

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SugarCRM Logo
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Key Features

Create Icon
Create
Create issues in Jira from Salesforce.
Map Icon
Map
Map multiple Salesforce records to a
single Jira issue.
Link Icon
Link
Link multiple Jira issues to a single Salesforce Case record.
Synchronize Icon
Synchronize
Synchronize updates and comments in Salesforce and Jira.
Copy Icon
Copy
Automatically copy Jira issue data to CRM fields and CRM fields to Jira issue.
Compatibility Icon
Compatibility
Compatible with all Salesforce objects including custom objects.
Configure Icon
Configure
Highly configurable. Users can specify exactly which fields are copied between systems and under which conditions.
Multiple Systems Icon
Multiple systems
Use only Jira server simultaneously with multiple CRM systems of the same or different types (Salesforce, MS Dynamics CRM Online, SugarCRM).
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Use cases
An end-user contacts a customer support representative and a case is created for that customer in the CRM. The CRM user can then elect to send that issue to Jira, either creating a new issue in Jira or linking to an existing issue. As the Jira issue progresses, the CRM user can monitor the status and the Jira user and CRM user can communicate via comments and attachments.



Common integration scenarios
Sales Development Teams
Support teams Development Teams
Customers Support Teams



CRM artifacts synchronized
Jira issue Salesforce records



Integrates with
Atlassian Jira 4.x, 5.x, 6.x, 7.x, 8.x
Jira Data Center




Atlassian Apps
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