Goldfinger’s CRM app lets you integrate your Salesforce Plugin system with Atlassian Jira to enable more effective collaboration among development, support, and sales teams. When CRM systems like Salesforce, SugarCRM, and Microsoft Dynamics CRM Online are integrated with Atlassian Jira, cases from the various CRM vendors can flow bi-directionally with issues from Atlassian Jira.
Our CRM App Supports
Key Features
Create
Create issues in Jira from Salesforce.
Map
Map multiple Salesforce records to a
single Jira issue.
Link
Link multiple Jira issues to a single Salesforce Case record.
Synchronize
Synchronize updates and comments in Salesforce and Jira.
Copy
Automatically copy Jira issue data to CRM fields and CRM fields to Jira issue.
Compatibility
Compatible with all Salesforce objects including custom objects.
Configure
Highly configurable. Users can specify exactly which fields are copied between systems and under which conditions.
Multiple systems
Use only Jira server simultaneously with multiple CRM systems of the same or different types (Salesforce, MS Dynamics CRM Online, SugarCRM).
What customers are saying
Use cases
An end-user contacts a customer support representative and a case is created for that customer in the CRM. The CRM user can then elect to send that issue to Jira, either creating a new issue in Jira or linking to an existing issue. As the Jira issue progresses, the CRM user can monitor the status and the Jira user and CRM user can communicate via comments and attachments.
Common integration scenarios
Sales <- > Development Teams
Support teams <- > Development Teams
Customers <- > Support Teams
CRM artifacts synchronized
Jira issue <- > Salesforce records
Integrates with
Atlassian Jira 4.x, 5.x, 6.x, 7.x, 8.x
Jira Data Center